Post by shiyabul on Aug 19, 2024 4:28:28 GMT -6
The interventions worked. By Q , the U.S. GDP exceeded pre-COVID- levels, with Canada reaching the milestone in Q The consequences of the stimulus packages – inflation and recession – began taking effect in early , with the first signs of a U.S. economic slowdown; Canada was not far behind. Many forecasts pointed to significant economic headwinds heading into Contact centers are demand-driven businesses, making them susceptible to economic ebb and flow.
As consumer spending slows, demand inevitably https://lastdatabase.com/ follows, creating downward pressure on headcount. Finally, I anticipate a shift towards outsourced contact centers in as companies combat rising costs and lower spending without sacrificing the personal experiences that consumers demand. Ultimately, the impact on the industry’s headcount will depend on how quickly the economies recover. As of today, I anticipate an overall reduction in agent headcount over the next months.
Q. What about the age of the workforce? Brent Holland: Looking to the future, U.S. and Canadian employers must adapt to an increasingly aging workforce. Between and , U.S. and Canadian birth rates declined by % and %, respectively. These long-term declines are causing the population to age at an alarming rate.
As consumer spending slows, demand inevitably https://lastdatabase.com/ follows, creating downward pressure on headcount. Finally, I anticipate a shift towards outsourced contact centers in as companies combat rising costs and lower spending without sacrificing the personal experiences that consumers demand. Ultimately, the impact on the industry’s headcount will depend on how quickly the economies recover. As of today, I anticipate an overall reduction in agent headcount over the next months.
Q. What about the age of the workforce? Brent Holland: Looking to the future, U.S. and Canadian employers must adapt to an increasingly aging workforce. Between and , U.S. and Canadian birth rates declined by % and %, respectively. These long-term declines are causing the population to age at an alarming rate.